Remote IT Support Engineer (MSP / Office 365 / Azure) WestTech Technologies Limited

Posted on 16 Mar

Experience

2 - 8 Years

Monthly Salary

AED 2,500 - 4,500 ($676 - $1,216)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Master of Technology/Engineering(Computers)

Nationality

Any Arab National, Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide remote IT support for business clients

  • Manage and resolve helpdesk tickets in AutoTask

  • Support Microsoft 365 users (email, Teams, SharePoint, OneDrive)

  • Manage Azure users, permissions, and basic cloud services

  • Troubleshoot Windows desktops, laptops, and servers

  • Configure and support networking devices (Cisco / Meraki)

  • Support firewall environments including Fortinet

  • Manage user accounts, security policies, and access permissions

  • Monitor systems and resolve technical issues remotely

  • Assist with backup monitoring and general IT maintenance

Desired Candidate Profile

  • 2+ years experience in IT support or MSP environment

  • Strong knowledge of Microsoft 365 administration

  • Experience with Microsoft Azure

  • Networking knowledge (Cisco, Meraki or similar)

  • Firewall knowledge (Fortinet preferred)

  • Experience with AutoTask or another PSA tool

  • Strong troubleshooting skills across Windows environments

  • Good written and spoken English communication

  • Ability to work independently in a remote environment


This is a remote role supporting international clients. Candidates based in India, Pakistan, Philippines, or UAE are welcome to apply. Please include details of your experience with Office 365, Azure, Cisco, Fortinet, Meraki, or AutoTask when applying.

Employment Type

    Full Time

Keywords

  • Azure
  • Remote Support Analyst
  • Troubleshooting
  • Network Support Engineer
  • Microsoft 365
  • IT Support Specialist
  • Customer Service
  • IT Operations Specialist
  • Technical Solutions Engineer
  • Cloud Support Engineer
  • System Administration
  • Network Administration

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WestTech Technologies Limited

We are a growing managed services provider (MSP) delivering IT support, cloud solutions, cybersecurity, and infrastructure services to businesses internationally. Our team manages Microsoft 365, Azure environments, network security, and enterprise IT systems for clients across multiple industries. We are expanding our remote support team to strengthen our global technical support capabilities.

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