Remote Teller- DBC Interactive Remote Tellers

Mashreq Corporate & Inve...

The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.Ensure accurate delivery / receipt of cash to / from customers at all times.Be aware of fraud trends & be vigilant and alert on any possible fraud risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Adhere to transactions limit, override approval and call back processes.Error free transactional report checking.Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.Ensure 100% score at remote teller area with mystery shoppers.Be vigilant to identify customer needs & cross sell / refer Mashreq products.Remain updated on all process / control amendmentsProvide friendly, efficient & accurate servicesFull flexibility working in different shiftsComplete knowledge of Interactive teller machine functionalities & minor trouble shootingGood customer service skillsStrong inter-personal, communication skillsStrong work ethics & Team workAbility to handle pressureDetail oriented, quick with numbers, very vigilantAbility to handle routine work with enthusiasm and vigorProcess related to financial / service transactions1-3 years of experience as a teller within banking industry.Job CompetenciesAttention to Detail & Quality (Level 2)Customer Focus (Level 3)Communication & Interpersonal skills (Level 2)Commitment to Results (Level 2)Planning & Organizing (Level 2)