Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead the renewals sales process for end customers across Cisco's recurring offer portfolio including software subscriptions and support services to ensure on-time renewals and maximize ARR retention and expansion.
Develop and execute comprehensive renewal strategies aligned with customer-specific timelines, purchasing structures, and contractual models, while coordinating cross-functional resources to address renewal risks.
Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
Apply Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
Collaborate with Cisco sales teams and channel partners in both commercial and long-tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
Develop and implement win-back strategies for inactive customers.
Desired Candidate Profile
5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market. 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market. At least 5 years of practical experience engaging with customers specifically within the Saudi market Based in Riyadh, KSA, with fluency in both Arabic and English.
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- Sales
- Business Development
Keywords
- Renewals Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Cisco Systems
Join the Renewals team within Cisco's Customer Success organization one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities.