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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Reservation Agent, you will be the first point of contact for our guests, responsible for managing reservations and ensuring a seamless booking experience. Your exceptional customer service skills and attention to detail will play a crucial role in maintaining our high standards of hospitality.
What you will be doing:
- Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
- Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
- Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
- Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
- Manage and resolve any reservation-related issues or complaints effectively and efficiently.
Desired Candidate Profile
Your experience and skills include:
- Previous experience in a similar reservations, front office or customer service role.
- Experience using hotel reservation systems, property management systems (e.g., Opera, SynXis, TARS or other Property Management Systems).
- Strong communication and interpersonal skills, with a customer-focused attitude.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of Arabic languages is a plus.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Agent
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