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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with the quality standards of Sofitel and the Accor group.
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Respond to individual or group booking requests by phone, email or booking system.
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Provide accurate information on rates, room types, hotel services and current offers.
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Enter and update reservations in the computer system.
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Manage the modifications, cancellations, guarantees and payment conditions of reservations.
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Apply sales and yield management procedures.
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Participate in maximizing occupancy rates and revenue per room.
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To provide customer service in accordance with Sofitel standards (luxury, elegance, quality).
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Collaborate closely with the Reception, Sales, Revenue Management and Concierge departments.
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Respect the rules of confidentiality and security of customer data.
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Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary.
Desired Candidate Profile
Proficiency in computer booking tools
- Excellent oral and written communication skills (in French, English required, other languages a plus)
- Knowledge of the high-end/luxury hotel sector
- Customer service skills are highly developed.
- Excellent presentation and diction
- Rigour, organisation, discretion
- Team spirit, proactivity and adaptability
- Stress and priority management
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Agent
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SOFITEL
The Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial & Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence.