Reservation agent SOFITEL

Main responsibilities:

• Offers customers a high-quality telephone reception service combining attentiveness and efficiency.
• Contributes to the optimization of REVPAR through the sale of rooms to individual customers.
• Offers a response tailored to the client's needs, taking into account the possibilities offered by the establishment.
• Apply the commercial and pricing policy
• Contributes to the quality of the customer check-in process at reception by ensuring rigorous administrative follow-up

• Transform an inquiry into a booking proposal as soon as the opportunity arises.
• Knows the hotel's advantages and the services offered to clients. Based on the needs expressed by the prospective client, highlights certain advantages and services and transforms them into real assets.

• establishes excellent customer relations and thus enhances the hotel's image.
• Applies the pricing policy defined by the institution
• Respect the commercial policy defined by the hotel and the instructions given daily by the Revenue Manager
• When occupancy schedules allow, we offer a higher category and price room.
• Offers suggestions when such hotel is full for another Sofitel or such hotel of equivalent class.
• Ensure that all Sofitel standards and the Signature script are correctly applied.
• Provides a solution to a customer problem when it cannot be handled by a reservations agent.
• It qualitatively controls reservations; thus facilitating the management of customer arrivals