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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Carries out the daily operation/task of Reservations.
- Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
- Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
- To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel s primary competition.
- To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
- To perform the task of downloading external reservation systems (GDS, SynXis & other platforms).
- To check 1- & 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
- To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
- To ensure all VIP and special requests are handled efficiently and accurately.
- To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
- To ensure that filing is up to date.
- To follow-up No-Shows
- To check reservations cancellations and credit allowances from the previous day.
- To communicate daily with the Guest Relations and Front Office departments
- To send confirmations in accordance with LQE standards
- To maximize daily occupancy and average rates through effective up selling
Desired Candidate Profile
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Agent
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Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Muscat Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.