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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As we prepare to welcome our first travellers, we re seeking a Reservation Agent who offers warmth, precision, and a passion for meaningful guest connection.
In this role, you will be the first touchpoint in our guest journey helping create seamless, personalised experiences from the moment an enquiry arrives.
Guest Reservations & Experience Support
Handle all reservation enquiries via phone, email, and online platforms with professionalism and care.
Provide accurate information on accommodation types, availability, rates, packages, and property offerings.
Process bookings efficiently and ensure all guest details are captured with accuracy.
Identify guest needs and recommend suitable options to enhance their stay.
Assure a smooth pre-arrival experience by coordinating special requests and clarifying stay details.
Booking Accuracy & System Management
Maintain up-to-date reservations, modifications, cancellations, and no-shows in the PMS.
Ensure consistency of rates, descriptions, and availability across booking channels.
Follow reservation procedures related to deposits, payments, and confirmations.
Support the preparation of daily and weekly reservations reports.
Collaboration & Cross-Department Coordination
Work closely with Front Office, Housekeeping, and Operations to support guest needs and ensure a seamless arrival experience.
Coordinate with Sales and Revenue teams to support promotions, group bookings, and special packages.
Share guest insights, booking patterns, and enquiry feedback to support overall property performance.
Service Excellence & Guest Connection
Deliver warm, personalised service in every interaction, reflecting the spirit of our Hatta retreat.
Handle guest concerns related to reservations with empathy, clarity, and timely solutions.
Act as a brand ambassador, inspiring guests with knowledge of the property, experiences, and the surrounding mountain environment.
Become the voice behind a destination built for discovery where every conversation sparks excitement, and every booking begins a story.
Desired Candidate Profile
Experience in reservations, front office, or customer service within luxury hospitality.
- Strong communication and interpersonal skills with a naturally positive and engaging approach.
- Familiarity with reservation systems; experience with Opera or MEWS is an advantage.
- Good organisational skills and ability to multitask in a fast-paced environment.
- Proficient in Microsoft Office and comfortable with digital platforms.
- A passion for guest service - and an appreciation for nature, discovery, and adventure.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Agent
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ENNISMORE
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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