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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Handle booking requests by phone, email and other channels, ensuring a prompt and professional response.
- Use the Opera V5 system to record, modify and manage reservations, ensuring the accuracy of the information.
- Monitor bookings, cancellations and changes in real time.
- Advise clients on the different room options and rates, according to their needs and preferences.
- Maximize sales by offering upsells and special offers tailored to customer needs.
- To liaise between clients and internal departments, including reception, housekeeping, and sales.
- To provide accurate and detailed information to guests about hotel services and local attractions.
- Oversee the management of groups and special bookings, ensuring that all requirements are met.
- To guarantee an exceptional customer experience from the first contact, by offering courteous and professional service.
- Handle special customer requests with care and efficiency, ensuring their expectations are met.
- Resolve any booking-related issues or complaints proactively and promptly.
- Update booking statistics daily, using Opera V5 to produce accurate performance reports.
- Participate in setting up and monitoring booking targets for the team.
- Check room availability and ensure optimal management of overbooked rooms.
- Actively participate in internal and external training to improve knowledge of the product, systems, and services.
- Ensure compliance with internal standards and procedures, including pricing policies and quality standards
Desired Candidate Profile
- At least 2 years' experience in a similar role in the hospitality industry.
- Proficiency in the Opera V5 booking management system is essential.
- Knowledge of sales techniques and reservation management.
- Excellent communication and customer service skills.
- Ability to work under pressure while maintaining a high level of professionalism.
- Great attention to detail and impeccable organization.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservation Agents
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ACCOR
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find opportunities in brands that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com//p> Do what you love, care for the world, dare to challenge the status quo!/p> #BELIMITLESS"