Reservation Specialist

Zed Living

We are currently seeking motivated individuals to join our team with a solid background in the hospitality / holiday homes sector. You will join our team as Reservation Specialists handling the coordination of all incoming reservations.

Responsibilities

• Checking all reservations for one month on day-to-day
• Checking all reservation credit cards as per reservations policies day- today
• Calling all guest three days ahead to check the arrival time as if any special request
• Confirm all in-house guest departure date and
• Make sure guest stay is
• Follow up on guest request, any concern related to
• Arranging cleaning services, a day ahead and handle maintenance issues
• Collecting all guest
• Checking apartments on day-to-day basis as per the arrivals to make sure all apartments are clean and 100% in working
• Check-in and Check-out all guest in DTCM system on time day-to- day
• Establish and maintain relationships with current and prospect property and reservations managers
• Facilitate guest communications through our CRM system and the management booking systems including management of direct advertisements
• Marketing properties through updating current advertisements in all channels Maximizing booking revenue through price adjustments based on market studies for the properties assigned.

Skills & Qualifications

• The ideal candidate should have extensive experience in hotels or holiday homes reservations , in addition, the candidate must have extensive knowledge and experience in hotel operations standards, reservation systems, channel managers and revenue management.
• Thorough experience in the Holiday Homes Rental industry.
• Strong Sales and Customer-service skills
• Excellent written and verbal communication skills.
• Multi-tasking and time management skills