Reservationist

ROKA

Your key responsibilities will include:

• Respond promptly and professionally to all incoming event enquiries, providing accurate information on menus, pricing, availability, and event options.
• Prepare and manage event proposals, function sheets, menu selections, and any required amendments.
• Act as the main liaison between clients and internal departments, ensuring clear communication and smooth execution.
• Organize and host client site visits when required.
• Maintain strong relationships with clients through pre-event support, day-of coordination, and post-event follow-up and feedback.
• Ensure all event setups align with brand standards, guest expectations, and operational capabilities.
• Keep all event materials, including menus, brochures, and presentations, up to date.
• Ensure full and current knowledge of the brand, venues, offerings, opening times, products, and services.
• Maintain strong knowledge of SevenRooms to maximize covers and ensure accurate booking management.
• Understand each venue s layout, capacity, and operational flow to provide accurate recommendations and efficient planning.
• Identify opportunities to boost covers, optimize space usage, and support overall business growth.

What We Look For

Our ideal candidate embodies our values and the following:

• Exceptional communication and interpersonal skills.
• Strong organizational abilities and meticulous attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with event management tools or reservation systems (e.g., SevenRooms) is a plus.
• Availability to work evenings, weekends, and holidays as needed.
• Naturally friendly, customer-orientated, and skilled at creating memorable dining experiences.