Reservations Agent

Accor Group

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Hotel / Resort / Lodging
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Respond to guest inquiries regarding rates, room types, facilities, and services
* Process reservations accurately, securing necessary guest information and special requests
* Maintain accurate records of advance deposits, group bookings, and billing procedures
* Monitor daily inventory and update availability to optimize occupancy and room rates
* Apply upselling and cross-selling techniques to maximize revenue
* Communicate cancellation and guarantee policies clearly to guests
* Maintain reservation files and correspondence in an organized manner
* Coordinate with Front Office, Sales, and Accounts teams for smooth operations
* Assist with large events, hotel functions, and new openings when required
* Provide confirmation and cancellation details to guests via phone or email promptly
* Ensure compliance with hotel policies, departmental goals, and brand standards
* Deliver professional guest service while resolving inquiries and requests with efficiency

Candidate Profile

* Minimum one year of experience in a similar role within a 5-star hotel
* High school degree required; hospitality-related education preferred
* Prior experience with Opera or related property management systems is an advantage
* Guest-focused personality with excellent communication and interpersonal skills
* Strong problem-solving ability, attention to detail, and organizational skills
* Fluency in English required; additional languages are a plus