Reservations Agent
AccorHotel
Employer Active
Posted on 22 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.
Provide information about the hotel, local attractions and services.
Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.
Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.
Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.
Desired Candidate Profile
Work experience as a Hotel Reservations Agent, or a similar role
Proficiency in Opera and Microsoft
Fluency in English; additional languages are a plus
Excellent communication and organizational skills
Company Industry
Department / Functional Area
Keywords
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