Reservations Agent Holiday Inn

YOUR DAY TO DAY

• Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.
• Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide guests with detailed information to help them make informed decisions.
• Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.
• Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.
• Upselling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer extra amenities or room categories to guests.
• Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.
• Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.
• Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.
• Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.
• Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus, and a passion to deliver great results directly and via the whole team!

• Minimum 2 years call-centre or hotel operations experience,
• Advanced in writing and speaking English
• Ability to work both independently and within a team environment.
• Knowledge of Opera is desirable.
• Knowledge of the Arabic language is desired.