Reservations Agent Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Revenue Department in Riyadh, the Reservations Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up. Reservations Services Agent will assist our guests and colleagues in emergency by distributing our emails, alerts, and messages in timely manner. You will be responsible to maintain effective communication on all reservations made (including Rooms, Food and Beverage and Spa) to ensure smooth and efficient service delivery.

As Reservations Agent, you will be responsible for the following duties:

• Answer hotel s main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• Process and confirm guest reservations made by clients for Rooms, F&B and Spa.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager.
• Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.

• Ensures an excellent working relationship with all colleagues within the hotel.
• Joint Sales calls with team as required.