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Experience
3 - 8 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage and organize all reservation channels (phone, online, and on-site).
Supervise the reservations team and provide ongoing training to enhance performance and service quality.
Monitor resort occupancy and analyze reservation data to achieve revenue targets.
Develop and implement marketing strategies and special offers to increase bookings and sales.
Ensure accuracy of reservation information, room rates, and applicable policies.
Handle guest complaints and resolve reservation-related issues efficiently and professionally.
Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.
Coordinate with the Front Office and other departments to ensure a seamless guest experience.
Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.
Stay updated on the latest reservation systems and hotel management software.
Desired Candidate Profile
Bachelor s degree in Hotel Management, Tourism, or a related field.
- Minimum 3 5 years of experience in reservations management in luxury hotels or resorts, preferably in a similar environment.
- Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.
- Strong leadership, organizational, and team management skills.
- Excellent communication skills in English and Arabic.
- Ability to work under pressure and resolve issues efficiently.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Reservations Manager
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https://careers.accor.com/global/en/job/reservations-manager-in-alula-saudi-arabia-jid-84458