Reservations Supervisor

Accor Group

Job Title
Reservations Supervisor Dubai UAE
Job Description
Reservations Supervisor Dubai UAE

Position Overview
Accor is seeking a Reservations Supervisor to join its team in Dubai. This role is responsible for overseeing daily reservations operations, ensuring accuracy, compliance, and guest satisfaction. The position requires strong organizational and leadership skills to manage staff training, performance, and productivity while maintaining high standards of service in line with Accor s brand values.

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Hotel / Resort / Lodging
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Monitor daily reservations to ensure compliance and timely response to guest requests
* Verify accuracy of guest details, rates, and payment methods in all bookings
* Conduct spot-checks on reservations and oversee VIP arrivals
* Organize and deliver on-the-job and weekly staff training sessions
* Keep reservations staff updated on company and hotel developments, rates, and promotions
* Maintain discipline, morale, and productivity within the department in line with hotel policies
* Prepare reports, duty rosters, and other administrative tasks to support the department head
* Promote a sales-focused culture by encouraging upselling and maintaining a strong sales attitude
* Safeguard customer and staff information in line with company policies
* Ensure high levels of guest service by handling requests accurately and efficiently
* Participate in task force teams to support new hotel openings when required

Candidate Profile

* Minimum one year of experience in a similar role within a 5-star hotel
* Bachelor s degree or equivalent qualification
* Computer literacy with strong written and verbal English communication skills
* Excellent interpersonal skills, pleasant appearance, and professional demeanor
* Strong eye for detail and accuracy in reservations processing
* Flexible, diplomatic, and able to manage demanding guest situations effectively
* Ability to supervise, motivate, and train staff to maximize efficiency and service quality