Restaurant Manager

Confidential Company

Key Responsibilities1. Operations Management

• Supervise day-to-day restaurant operations, including opening and closing procedures.
• Ensure smooth service during all meal periods.
• Monitor food and beverage quality, presentation, and consistency in line with company standards.
• Coordinate between kitchen and service staff to ensure timely and accurate order delivery.
• Ensure proper stock levels of food, beverages, and supplies are maintained.

2. Staff Management

• Recruit, train, supervise, and evaluate restaurant staff (waiters, captains, host/hostess, cashiers, etc.).
• Prepare staff duty rosters and ensure adequate staffing levels for all shifts.
• Conduct regular briefings and trainings on service standards, menus, promotions, and hygiene.
• Motivate and lead the team to maintain a positive work environment and high performance.
• Manage staff discipline, attendance, and grooming in accordance with company policies.

3. Customer Service

• Ensure all guests receive high-quality service and a positive dining experience.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Regularly interact with guests on the floor to build rapport and gather feedback.
• Implement measures to enhance guest satisfaction and encourage repeat business.

4. Financial & Cost Control

• Monitor daily sales, average check, and other key performance indicators.
• Assist in preparing and achieving sales targets and budgets.
• Control operational costs, including labor, wastage, and inventory.
• Review and verify daily cash collection, billing, and POS reports in coordination with accounts/cashier.
• Assist in menu engineering, pricing, and promotions to maximize profitability.

5. Hygiene, Safety & Compliance

• Ensure the restaurant complies with all food safety, hygiene, and sanitation standards (e.g., HACCP, local regulations).
• Conduct regular inspections of the dining area, bar, and service stations to maintain cleanliness and order.
• Ensure all staff strictly follow hygiene, grooming, and safety standards.
• Coordinate with maintenance for repairs of equipment, furniture, or fixtures as needed.
• Adhere to company policies, labor laws, and any relevant regulatory requirements.

6. Administration & Reporting

• Maintain updated records of staff attendance, overtime, and leave.
• Prepare and submit daily/weekly/monthly reports (sales, covers, feedback, incidents, etc.) to management.
• Oversee reservations, group bookings, and special events as required.
• Ensure proper documentation and handover of keys, assets, and passwords as per company procedures.