Job Description

Roles & Responsibilities

To produce an outstanding guest experience within the outlet concept by managing a service
team in cooperation with the culinary team. The Restaurant / Outlet Manager provides a
courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski
standards, driving sales and maximises profit.

All rules & regulations are strictly adhered to within the hotel, including the hotel s policy on fire and safety as well as hygiene regulations, including HACCP.
The sales are driven to the outlet s full potential, and that budget is adhered to.
A High quality of product and service is maintained in the outlet.
The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Innovation and new ideas are fostered, collected, and communicated to the Head of Department.
The growth of internal talent within the outlet is successfully implemented.
Support and implement new Talent Development initiatives.
Identify internal and external talents* that match Kempinski s DNA values.
Support career development by training and assigning multi-tasking.
Grow talent in order to present candidates in quarterly Talent Transfer Calls.
Give constant feedback to all employees of the outlet.
Conduct yearly performance appraisals and TTTTs for all employee of the outlet (unless the Head of Department is able to do it), providing feedback on their job performance.
Responsible to the Head of Department/ Assistant Head of Department.
Responsible for Assistant Restaurant Manager, Restaurant Supervisor, and Restaurant Head
Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
Set an example by reporting to duty punctually, wearing business attire according to the
hotel's dress code & Kempinski grooming standards, maintaining a high standard of
personal appearance and hygiene at all times.
Provide a professional and courteous service at all times and ensure that all employees of
The assigned outlet follows the example.
Ensure that the place of work and the surrounding area are kept clean and organised at all
times.
Execute and demand the team to execute the highest level of service and set-up standards
at all times.
Be knowledgeable of all services and products offered by the hotel.
Understand thoroughly the concept of the outlet and train all employees of the outlet in
regards to the concept.
Set an example in terms of service, products, and guidance of the team that reflects the
concept.
Actively participate in menu design in cooperation with the outlet Head Chef and Chef
Sommelier / Sommelier.
Organise tastings of daily dishes and new menus.
Know the restaurant scene and gastronomic character of the destination and be
recognized in the market.
Perform upselling for all items offered by the department assigned, as well as offering
alternatives.
Be knowledgeable in operating the existing POS system based on the trained responsibilities
level as assigned in the department.
Produce reports and analyses of the outlet and present the report in the monthly performance
meeting.
Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality
as well as driving high top-line revenue and profit.
Assist in the preparation of the outlet s budget.
Conduct monthly inventory of operating supplies and equipment together with the
stewarding department.
Obtain an account for the correct settlement of all sales, and be overall responsible for
outlet floats when and as required.

Desired Candidate Profile

Minimum of 2 to 3 years of experience in a similar position, preferably in an international, luxury five-star hotel.
English - excellent communication skills.
Ability to operate a computer and office equipment.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.

Restaurant Manager Kempinski Hotel

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