Job Description

Roles & Responsibilities

Your general mission is to guarantee the quality of service offered to customers in compliance with the values of the brand and the group as well as service standards, the Coordination of the different Catering services, the securing of turnover and the control and support of the teams.

As part of your duties, you must directly ensure customer satisfaction, supplement and/or assist your team.

Your Responsibility:

V to convey the group's and brand's values and represent the establishment's management
To offer the customer a quality service throughout their stay in compliance with Sofitel values and service standards.
Coordinate the various services within the department: kitchen; dishwashing; banquets; restaurants; bars and room service
Motivate your team leaders by training them to provide a high level of service quality.
Support and development of teams
Optimize the economic performance of the Food & Beverage division in line with the establishment's commercial policy and Sofitel's positioning.

Knowing How to Sell:

Your outfits are:

Ensure that the service offered to the client is regular and of high quality.

Involving and mobilizing teams in customer relations

Meet hotel guests daily thanks to your regular presence in the various dining areas.

Ensuring that the various services offered in the Catering sector perfectly meet customer expectations.

Regularly measure the quality of services offered through customer feedback and quality audits. In collaboration with department heads, take the necessary corrective measures.

Expertise:

Ensure that all Sofitel service standards are correctly applied.

Supervise and coordinate services. Ensure their proper organization and smooth operation.

To guarantee respect for the entire department:

- equipment and premises

- HACCP rules

- of the legislation relating to the sale of beverages

Ensure that all VIP-related information is correctly transmitted.

Provide a daily summary of past activities and events to your Department Director.

Initiating new projects, coordinating implementation and monitoring

Desired Candidate Profile

YOUR PROFILE

You have solid experience in catering and management, as well as a strong ability to organize and manage a service.

You like being on the ground, close to the action and your teams.

You have an innate sense of leadership and you know how to bring out the best in your colleagues.

And to top it all off? You're a passionate person.

Restaurant Sales Outlet Manager SOFITEL