Restaurant Supervisor Dusit Thani Dubai

PRIMARY RESPONSIBILITIES:

Assisting F&B Manager in the assignment of work; training and supervision of a number of Room Service Waiters/Service Agents to insure prompt, pleasant, and efficient service to guests. Employees are responsible for the appearance and cleanliness of their food service unit.
Describes and ensures quality of all food items, ingredients, and preparation methods
Assists in monitoring the procedure and service flows follow the service standard and the food are served properly in a courteous and timely manner.
Supervises and ensures the sufficiency of operating equipment and supplies for service.
Maintains a daily report of events and complaints, also noting what action was taken.
Promotes cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operations.
Selects, trains, evaluates, leads, motivates, coaches, and disciplines all employees in Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.
Assists in planning work schedules and assigning food service personnel duties. Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
Attends daily F&B briefing, and conducts F&B Meeting in the absence of F&B Manager, and all other training sessions and meeting required for the position.
Performs other tasks as assigned by the F&B Manager.

REPORT LINES & COMMUNICATIONS:

Reports to the F&B Manager
Directs and supervises the activities of the room service waiters/service agents.

OTHERS

Continuous learning through own IDP.
Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY S CULTURE

Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.