Retail Asset Officer

Majid Al Futtaim

Position Overview

The Retail Asset Officer will be responsible for ensuring the safety, security, and smooth daily operations of Majid Al Futtaim s shopping malls in the Oman Cluster. The role requires proactive monitoring, rapid emergency response, and maintaining world-class standards of service and protection for customers, merchants, visitors, and staff.

What You ll Do

• Secure and clear designated areas, close entrances when required, and prevent unauthorized video recording.
• Direct individuals to safe exits and ensure elevators, escalators, and travellators are not used during emergencies.
• Provide assistance to elderly or disabled individuals during evacuations.
• Evacuate shops, toilets, and parking areas, ensuring fire exits are unlocked and all machinery is powered down.
• Guide emergency personnel to incident sites and coordinate with the control room to assist trapped individuals.
• Maintain accurate and timely communication with the control room and management, issuing evacuation orders only after confirmation.
• Ensure staff and customers gather at assembly points and restrict re-entry until officially approved.
• Conduct regular patrols of the mall, parking lots, and surrounding premises to detect risks and irregularities.
• Submit daily reports to the control room and uphold mall safety and service excellence.

Ideal Profile

• Minimum of 2 years of experience in safety, security, or asset protection roles.
• High school diploma or equivalent qualification.
• Strong communication skills in Arabic and English, both spoken and written.
• Flexible to work in shifts, including weekends and holidays.
• Ability to remain calm, professional, and responsive under pressure.