Job Description

Roles & Responsibilities

Receive the customer and engage with the customer to understand the customer’s requirement.
Introduce various product offering to the customers and facilitate customer’s buying decision.
Prepare the estimate of the products selected and completing the sales transaction through PDA Device.
Achieve category wise sales target for the allocated section.
Promote and enrol customers in Schemes, highlighting and promoting its benefits.
Supporting customers in scheme opening process.
Engage children with suitable gifts(balloons, colouring books etc.)
Understand the queries and complaints from the customer and address with right solution (take support from store leadership wherever required).
Managing customer experience in the assigned section as per established guidelines, support in all after- sales queries.
Identify potential customers and referring them to the store.
Tele calling (if applicable)- calling up new customers, inviting existing customers and leads for promotional events, campaigns etc.
Appropriate Packing of Products according to the Product Category.
Responsible for proper and attractive display of the products at the appropriate counter free from dust and dirt daily.
Monitor the stock in the section and ensure adequate stock for sales.
Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
Report the soldstock in the section for reordering to the sales manager for timely stock replenishment.
Monitor the dead stock and liaison with the store manager to minimise the same.
Transfer the stock to the locker at the close of the day;maintain safety of jewelry displayed to customers and communicate promptly to the superiors about any potential theft.
Adhere to cost saving practices undertaken in the store.
Providing discounts within one’s limit, obtaining approval from store leadership for further discounting (if any).
Billing- entering accurate details of customers(Name, Address, Date of birth etc.)
Support sales team for collection of cash and card transactions from customers.
Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.
Provide support to the marketing team for potential customer visits and exhibitions.

Retail Sales Executive MALABAR GOLD LLC

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