Retail Store Manager Five Hotels and Resorts

Key Responsibilities

• Drives FIVE Mode Sales and Consistently surpasses Sales Targets, ensuring a FIVE-Styled Luxurious Shopping Experience for every Customer.
• Develops and executes Innovative Strategies to Boost revenue, customer retention, and average transaction Value.
• Analyses sales reports with a keen Eye for Detail, identifying Trends to Enhance Revenue and Maximise Profitability.
• Elevates Customer Satisfaction through Unparalleled FIVE-Star Service, creating an Memorable shopping experience.
• Addresses customer Concerns and Complaints with Grace and Efficiency, resolving issues to maintain an Award-Winning Service Standard.
• Fosters a Customer-Focused Vibe at FIVE, ensuring FIVERs are expertly trained in delivering Service Excellence.
• Oversees and optimises Stock Levels, ensuring Precise inventory management and Minimal stock discrepancies.
• Conducts regular, meticulous Stock Takes and implements Robust measures to Prevent stock loss.
• Manages timely Replenishment of products and strategically handles Seasonal Inventory to meet Demand.
• Curates a Visually Stunning store environment that adheres to FIVE s brand guidelines and showcases the Latest Fashion Trends.
• Designs and maintains Effective Merchandising displays that Captivate and Engage customers, enhancing their Shopping Journey.
• Adapts store layout to Optimise customer flow and Maximise sales opportunities.
• Prepares and presents Comprehensive Reports on store performance, providing Insights and Recommendations for Continuous Improvement.
• Utilises Data-Driven Insights to make informed decisions, Refining store operations to Enhance efficiency and effectiveness.
• Communicates proactively with the Line Manager, addressing Performance, Issues, and Opportunities with Clarity and Precision.
• Implements local marketing initiatives and Bespoke promotions to Drive Traffic and Elevate Store Sales.
• Collaborates with the Marketing Team to ensure in-store marketing materials are Current and Compelling, reinforcing FIVE s Top-Notch image.

The Team

FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in Sustainable Indulgence trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 FIVERs. FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.