Retention Executive DGTX Tax Consultancy

Employer Active

Posted 4 min ago

Experience

2 - 8 Years

Monthly Salary

AED 2,500 - 3,000 ($676 - $811)

Job Location

Dubai, Sharjah - United Arab Emirates (UAE)

Education

Master of Arts(Communication, PR/ Advertising), MBA/PG Diploma in Business Mgmt(Advertising/Mass Communication, Marketing)

Nationality

Indian, Pakistani

Gender

Female

Benefits

Annual Leaves As Per Labour Law, Paid Leaves, Commission, Medical Insurance, Visa

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  1. Strengthen customer relationships to support long-term satisfaction and loyalty.
  2. Proactively identify and address customer issues to reduce churn.
  3. Understand customer needs, usage patterns, and challenges to deliver tailored support.
  4. Guide customers on product features and best practices to maximize value and adoption.
  5. Monitor at-risk accounts and implement retention strategies to secure renewals.
  6. Collaborate with account management, support, and product teams to ensure a seamless customer experience.
  7. Maintain accurate records of customer interactions, feedback, and follow-ups in the CRM.
  8. Gather and relay customer insights to improve products, services, and overall retention efforts.

Desired Candidate Profile

1. UAE Market Awareness

  • Understanding of customer behavior and expectations in the UAE, especially across multicultural segments.
  • Familiarity with UAE business norms, service standards, and customer service culture.

2. Multilingual Communication (Highly Valued in UAE)

  • Fluency in English is essential.
  • Additional languages (Arabic, Hindi, Urdu, Tagalog, Malayalam) are strong advantages due to diverse customer demographics.
  • Ability to switch communication style to match customer cultural background.

3. Strong Customer Retention & Negotiation Skills

  • Ability to handle cancellation requests and present compelling alternatives.
  • Skilled in save strategies, loyalty programs, and offering UAE-market-aligned incentives.

4. Cultural Sensitivity & Customer Etiquette

  • UAE customers expect professionalism, politeness, and respect.
  • Ability to adjust tone depending on nationality, age, and cultural expectations.

5. Excellent Relationship-Building Skills

  • Able to maintain long-term customer relationships to improve loyalty.
  • Understanding of loyalty behaviors specific to the UAE, where convenience, responsiveness, and trust are key.

6. Compliance Awareness

  • Familiarity with UAE regulations such as:
    Consumer Protection Laws
    Data Privacy (PDPL)
    Sector-specific compliance (banking, telecom, insurance)
  • Ensures transparent and ethical customer retention practices.

7. High Resilience & Professionalism

  • Ability to manage demanding or high-profile customers.
  • Calm handling of escalations and VIP clients, common in UAE service sectors.

8. Target-Driven Mindset

  • Comfortable working with KPI-driven environments like retention rate, save rate, FCR, and CSAT.
  • Motivation to contribute to customer lifetime value and reduced churn.

9. Tech & CRM Proficiency

  • Experience with CRM systems and telephony platforms widely used in UAE call centers.
  • Comfortable handling digital channels (email, WhatsApp, live chat), which are frequently used in the region.

10. Flexibility in Work Schedules

  • Willingness to work shifts, weekends, or public holidays when needed, especially in retail, hospitality, and telecom industries.

11. UAE Experience Preferred

  • Prior experience working in the UAE or GCC is an added advantage due to familiarity with regional customer service norms.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Success
  • Retention Strategy Manager
  • Customer Retention Specialist
  • Customer Retention Strategist
  • Client Retention Specialist
  • Customer Success Retention Lead
  • Retention Specialist
  • Customer Retention Consultant
  • Retention Analyst

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DGTX Tax Consultancy

DGTX – Empowering the Future of Digital Taxation DGTX in strategic partnership with Etisalat in redefining The landscape of digital tax solutions in the UAE. As a trusted FTA-registered tax agent in the UAE, we deliver a full spectrum of innovative, technology-driven tax and financial services designed for modern businesses. +Satisfied Clients: 3,000 +Successful Cases: 20,000 Comprehensive UAE Taxation Services We specialize in end-to-end VAT registration, VAT return filing, corporate tax registration, and ongoing tax compliance across the UAE. Whether you’re a startup or an established entity, our expert tax consultants and auditors help you navigate the complex VAT and corporate tax framework with confidence. Why Businesses Choose DGTX Trusted Partner of Etisalat UAE Our affiliation with Etisalat, the UAE’s leading telecom provider, reflects our credibility and dedication to delivering secure, reliable tax consultancy services and cloud-based accounting across the Emirates. FTA-Registered Tax Agent As a Federal Tax Authority (FTA)-certified tax agent, DGTX is authorized to represent businesses in all taxation matters. We help you avoid penalties, ensure compliance, and manage submissions with precision and confidence. Experienced Auditors & Tax Consultants Our team of qualified auditors and tax expertise in the UAE bring deep industry knowledge and years of experience in audit, tax assessment, and advisory. We provide accurate insights that support financial growth and risk mitigation. Cloud-Based Accounting Software We offer cutting-edge, cloud accounting solutions in the UAE, giving you real-time access to financial data. Whether you need streamlined reporting, financial analysis, or remote access—our software empowers smarter decisions. Customized Tax & Accounting Solutions We tailor every engagement to meet your specific industry and operational needs—be it VAT consultancy, corporate tax services, bookkeeping, or financial reporting. All-in-One Financial Services From accounting and bookkeeping services in Dubai to CFO services, audit and financial advisory, our full-service offering means you only need one trusted partner for all your financial needs. Commitment to Compliance & Excellence We’re driven by results. At DGTX, we focus on regulatory compliance, client satisfaction, and continual innovation to ensure your business stays ahead in a changing financial environment. Innovation-Driven Tax Solutions We stay at the forefront of financial technology and digital tax platforms to ensure seamless compliance, data security, and user convenience.

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971 553682941 - Rahmat (Receptionist)

Office 307, Al Nasr Plaza, Oud metha, Dubai, UAE, United Arab Emirates (UAE)

dgtx.ae