Job Description

Roles & Responsibilities

The overall scope of the job includes serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.

A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Communicate order details to the Kitchen Staff
Serve food and drink orders
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Desired Candidate Profile

Desired Skills & Qualifications:

Minimum of 1 to 2 years experience in a similar position
Preferably in an international, luxury five-star hotel
English - excellent communication skills

Room Service Waiter Kempinski Hotel

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