Sales Agent - Room Service

Merex Investment Group

The main duties and responsibilities of this role include:

• Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.

• Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.

• Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.

• Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.

• Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages. Familiarize oneself with the culture, behavior, and traditions to effectively address guest needs.

• Personalize guest interactions by greeting them by name and aiding as required, including knowledge of menu prices and up-selling opportunities.

• Promptly report any guest comments, complaints, or feedback to management and assess guest satisfaction levels.

• Possess basic knowledge of beverage wines/cocktails and in-house wines, with the ability to accurately pronounce menu items.

• Fulfill any additional duties and responsibilities assigned by the outlet manager or hotel management in a timely manner.