Sales B2C Coordinator

Client of Talent Higher

Posted on 28 Oct

Experience

2 - 7 Years

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Coordinate effectively with clients to ensure all requirements and follow-ups are managed promptly.

  • Update the BSA system with all opportunities and re-enquiries while maintaining accurate and detailed records.
  • Adhere to qualifying contact protocols and processes to maximize conversion rates.
  • Manage the BSA Pool, ensuring complete and organized handovers.
  • Track opportunities and prepare daily, weekly, and monthly performance reports including stage, source, and other metrics required by the HOD and GM.
  • Verify client documents before closure to ensure compliance and accuracy.
  • Review and approve KYC forms and applications within one working day.
  • Provide timely support to consultants by prioritizing and completing assigned tasks efficiently.
  • Assist clients in obtaining required documents within the agreed turnaround time.
  • Respond to client calls and inquiries within four hours and ensure updates are logged accurately on the ER system.
  • Support the Head of Department and team with additional tasks, including training and process improvements.

Desired Candidate Profile

Bachelor s degree or equivalent qualification.

  • Minimum 2 years of experience in a client-facing or coordination role, preferably within a B2C or service-oriented environment.
  • Language Skills: Excellent command of English is mandatory; proficiency in Hindi or Arabic is highly desirable.
  • Working Together: Communicates and collaborates effectively across teams and departments.
  • Striving for Success: Takes accountability for performance and drives results through execution.
  • Building for Tomorrow: Focused on continuous improvement for sustainable business growth.
  • Customer Focused: Makes proactive, customer-centered decisions to ensure satisfaction and retention.
  • Developing Yourself: Demonstrates commitment to self-improvement and professional growth.

Company Industry

Department / Functional Area

Keywords

  • Sales B2C Coordinator

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