Sales Consultant - Fleet

Bin Hindi Group

Duties and Responsibilities:

• Commit to Sales targets; review own sales performance; adopt corrective and preventive actions accordingly.
• Assist in the preparation of quotations; take the approval of the Fleet Manager/Division head accordingly.
• Ensure unit sales are as agreed mix of models, and types.
• Retain existing customer profiles by follow-up and regular contact and maintaining a Customer Profile Card.
• Plan in advance each day's work considering the most important task to be completed that day, weekly planning on a broad basis is also required.
• Maintain loyalty from existing customers through regular review calls/visits, offering promotional materials, and professional conduct.
• Maintain regular links with the service department to identify vehicles of Fleet Owners that may be due for change and replacement.
• Develop the skills to persuade customers to buy by matching product and dealer benefits to their needs.
• Become 100% knowledgeable about relevant product range, available specifications, prices, and current and future availability.
• Acquire sufficient knowledge of competitor's products, specifications, and prices to be able to overcome customer objections and preferences.
• Responsible for promoting current and new models as assigned by the Division head; conducts technical seminars as necessary.
• Contacts/Visits potential customers to demonstrate models and attempts to win new markets; keep in mind that he/she is the Ambassador and the front line of the company in the market and the only information channel between the company and existing clients.
• Negotiate with customers the variations in prices and special promotions; commit to the price lists and discount limits provided by the Division head; convey the feedback of customers regarding the prices to the Fleet Manager and the Division head in order to take the necessary actions.
• Responsible for his/her own Sales reports and daily/monthly plans; consult the Sales Manager and the Division head accordingly.
• Handle customer complaints as appropriate; convey the complaints to the Sales Manager as appropriate.
• Report to the Sales Manager any difficulties or incidents that occur during work.
• Inform the Sales Manager of any incidents or problems that occur during work in order to take necessary action.
• Prepares PDI requests and coordinates with the LV Vehicles Delivery In-charge and PDI section regarding PDI processes and customer requirements.
• Ensure pre-delivery inspections and cleaning are carried out before delivery to the Fleet Owner.
• Ensure vehicle handovers are carried out to the satisfaction of the Fleet Owner.
• Maintain contact visits to ensure ongoing Fleet Owner satisfaction with the vehicle and dealer services.
• Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies.
• Perform other duties and responsibilities as agreed upon by the Manager & Job holder.