Sales Cum Operations Coordinator International Foodstuffs Co. LLC

JOB DESCRIPTION

Position Sales Cum Operations Coordinator

Job Level Commercial Staff

Job Band C1

Report to Business Development Executive

Purpose:
To develop Intergulf Transport's footprint in the land freight industry and expand business within the Kingdom of Saudi Arabia. Our goal is to build a sustainable, profitable, consistent, and recurring business by maximizing driver productivity, increasing profitability, and delivering efficient service to all customers.

Key Responsibility Areas

• Develop growth strategies focused on overall company expansion and client satisfaction.
• Conduct financial feasibility studies and prepare proposals for new business opportunities.
• Collaborate with Operations teams to implement business development initiatives.
• Identify and create future opportunities by analyzing business trends within the sector.
• Increase revenue by retaining existing customers and acquiring new clients.
• Engage with prospects, manage processes from quotations to coordinating all necessary documentation.
• Oversee shipments during the initial phase to demonstrate service reliability and build customer confidence.
• Regularly visit existing customers to validate service levels and explore new revenue streams.
• Ensure timely invoicing of customers and maintain accurate records via a tracking system.
• Confirm payment receipts with the finance department and customers.
• Follow up with customers on day-to-day business operations.
• Optimize utilization of fleets and drivers for maximum efficiency.
• Prepare daily and weekly operations plans.
• Monitor all refrigerated (RT) shipments, ensuring adequate temperature levels to meet customer satisfaction.
• Coordinate with the Batha Team to track unreported RT shipment trucks, verify valid registrations, and ensure shipment tracking compliance.
• Prepare daily, weekly, and monthly reports for management review.

Key Performance Indicators

• Generate more profitable business
• Achieve customers satisfaction and build customer confidence
• Cost effective method of transporting shipments
• Avoid number of transit delays at both customer and border
• Accuracy in reports to the business

Competencies

• Strong understanding of principles and methods for business development strategy and tactics.
• Ability to identify complex problems, analyze related information, develop and evaluate options, and implement effective solutions.
• Thorough knowledge of operational processes and procedures.
• In-depth understanding of road freight logistics, including associated costs and benefits.
• Competence in estimating sizes, distances, quantities, time, costs, resources, and materials required to complete tasks.
• Ability to instruct, guide, and supervise team members including drivers effectively.
• Excellent communication and interpersonal skills, enabling strong relationships with clients and colleagues.

Education Graduate or Diploma in Operations/Supply chain management/Logistics management

Experience 3-5 years of relevant experience