Sales Development Representative (SDR) / Call Sales Agent Zawiah Fodder Tradding LLC

Posted 8 min ago

Experience

1 - 2 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Male

Benefits

Competitive base salary commensurate with experience, Performance-based commission on every converted order, Direct access to CEO and senior leadership with fast decision-making

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Respond to every inbound WhatsApp lead within 30 minutes during working hours to maximize inbound conversion.
  • Qualify leads by asking relevant questions about animal types, quantities needed, location, and purchase history.
  • Match leads to appropriate Zawiah AE products and provide accurate pricing, availability, and delivery details.
  • Follow up on leads with a structured 3-touch sequence (Day 1, Day 3, Day 7) to increase conversion chances.
  • Log every inbound lead in the tracking sheet capturing source, date, animal type, product interest, and outcome.
  • Escalate complex or large-volume enquiries to the CEO with a comprehensive lead summary.
  • Monitor outbound WhatsApp marketing replies and promptly respond to interested prospects.
  • Conduct proactive outbound calls and WhatsApp messages to new and lapsed prospects with a structured follow-up.
  • Run a structured 3-step follow-up: initial contact, product/stock update, final check-in if no response.
  • Use stock arrival alerts as outreach hooks to engage prospects.
  • Record every outreach attempt and outcome in the daily tracking sheet and update contact status after each interaction.
  • Identify and flag high-potential prospects and escalate with tailored approach recommendations.
  • Confirm product availability with operations before committing to customers.
  • Communicate pricing, minimum order quantities, payment terms, and delivery timelines accurately.
  • Coordinate with operations/logistics to confirm and schedule deliveries.
  • Follow up after deliveries to ensure customer satisfaction and encourage repeat orders.
  • Identify upsell opportunities by suggesting complementary products.
  • Update the daily lead tracking sheet consistently with no exceptions.
  • Share weekly summaries with the CEO detailing contacts reached, leads qualified, orders converted, and pipeline value.
  • Analyze and flag conversion patterns by segment, product inquiry, and outreach message effectiveness.
  • Contribute to improvement of sales scripts, message templates, and follow-up sequences based on feedback.

Desired Candidate Profile

  • Fluent speaker of Arabic for customer outreach in UAE and GCC markets.
  • Strong English skills for internal communication and reporting.
  • Minimum 1 year experience in sales, telesales, call centre, or customer-facing roles.
  • Disciplined and consistent daily outbound outreach via WhatsApp and phone calls.
  • Excellent WhatsApp communication skills: professional, warm, and persuasive in chat.
  • Highly organised and self-disciplined to manage large contact lists and follow-ups effectively.
  • UAE-based or willing to relocate and work UAE hours.
  • Experience in agriculture, animal feed, livestock, equestrian, or related industries is a plus.
  • Familiarity with WhatsApp Business and basic CRM or spreadsheet tracking tools is preferred.
  • Existing network within UAE farms, stables, equestrian clubs, or polo circles is advantageous.
  • Natural relationship builder who quickly gains customer trust and enjoys conversations.
  • Persistent in follow-ups without being pushy or annoying.
  • Detail-oriented and accurate in lead logging and next-step planning.
  • Fast responder for inbound leads, ensuring no leads go cold.
  • Highly motivated and results-driven, with a focus on converting outreach into actual orders.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Sales Development Representative
  • SDR
  • Call Sales Agent
  • Inbound Sales
  • Outbound Sales
  • WhatsApp Sales
  • Phone Sales
  • B2B Sales
  • B2C Sales
  • Lead Qualification
  • Lead Management
  • Sales Pipeline
  • Outbound Outreach
  • WhatsApp Business
  • CRM
  • Animal Feed Sales

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Zawiah Fodder Tradding LLC