Sales Director Mandarin Oriental Hotel Group

Key Responsibilities

• Develop and implement a comprehensive sales strategy and plan for all market segments (corporate, luxury leisure, group / MICE, events) to achieve the hotel s revenue targets.
• Lead, coach, and manage the sales team, setting targets, monitoring performance, and ensuring strong client relationships.
• Identify new business opportunities and expand the hotel s customer base, both locally and internationally.
• Manage key accounts and partnerships (luxury travel agents, corporate clients, tour operators).
• Coordinate with Revenue Management & Marketing to optimize pricing, positioning, and sales campaigns.
• Forecast trends, analyze market data, competitive environment, and adjust strategies accordingly.
• Oversee the preparation of proposals, contracts, negotiations, and follow-ups to close business.
• Ensure excellent client service throughout the sales process, maintaining the brand standard of Mandarin Oriental.

Qualifications & Skills

• Proven experience (typically 7-10+ years) in senior sales leadership roles in luxury hotels or luxury hospitality/resorts.
• Strong track record of achieving revenue / sales targets, especially across multiple segments like groups/MICE, leisure, corporate.
• Excellent leadership & interpersonal skills; experience managing a diverse sales team.
• Strategic thinking, with ability to anticipate market trends and adapt quickly.
• Outstanding negotiation, presentation, and networking skills.
• Fluent in English and French; proficiency in Arabic would be a strong plus.
• Good familiarity with sales & reservation systems, CRM tools, and digital sales channels.
• Flexibility to travel as needed, attend trade shows, etc.