SALES MANAGER LEISURE Paramount Hotel Dubai

OBJECTIVE:

Every Mercure team member is a “Heartist”. A “Heartist” represents Mercure’s brand and its

values, at all times. The Mercure “Heartist” will establish relationships and foremost, the

Mercure “Heartist” will deliver an exceptional guest experience and promote the French

Elegance.

MAIN DUTIES:

Main Responsibilities

• Maintain a high level of exposure for the hotel in major market (CIS) through direct sales

solicitation, telephone, e-mail, written communication.

• Reports to Assistant Director of Sales – Leisure (ADOS), works closely with ADOS on

strategy preparation and execution

• Maintain close business relationships with existing clients through key sales activities.

• Sales calls to the key partners minimum 2-3 meetings a day

• Conduct site inspections as per the clients request

• Entertain the key partners on property when required

• Develop and lead the strategy for CIS market together with ADOS, prepares action plan

on quarterly basis

• Cultivate and develop new business relationships through key sales activities.

• Analyse the Leisure segment performance based on segmentation objectives & strategies.

• Conduct competitor surveys and recommend strategies based on market intelligence.

• Reviews Leisure account and recommends actions in terms of rates, production, contract

renewals.

• Analyse other factors that affect production i.e. internal, external factors and recommends

actions required.

• Demonstrate strong negotiation skills to maximize hotel profit in all revenue producing

areas.

• Respect the Hotels SOPs and punctuality.

Administration

• Closely follows up on all business leads within a 24 hour response timeline to clients.

• Prepares contracts and send out the offers to the partners

• Produce necessary reports using OPERA PMS and Easy RMS when required

• Prepares complimentary forms, ENT forms, vouchers and other administrative tasks when

required

• Assists on raising PR in Microfax if needed

• Respect the Hotels SOPs and punctuality.

• Effectively and efficiently updating all sales activities, reports and feedback.

Financial and Revenue Responsibilities

• Maintains rate integrity of the hotel and maximizes revenue opportunities.

• Achieving the revenue and room nights target set and established together with ADOS

JOB DESCRIPTION

Training and Talent & Culture

• Perform all duties and responsibilities in a timely and efficient manner.

Maintain the highest standards of professionalism and attitude towards all internal &

external guests.

• Develop and maintains close working relationship with all departments throughout the

hotel.

• Ensure wherever possible that employees are provided with a work place free of

discrimination, harassment and victimisation.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Treat customers and colleagues from all cultural groups with respect and sensitivity.

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.