Sales Officer Retail Banking

First Abu Dhabi Bank

Job Title
Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE
Job Description
Sales Officer Retail Banking First Abu Dhabi Bank (FAB) Dubai, UAE

Position Overview
First Abu Dhabi Bank (FAB), the UAE s largest and most secure financial institution, is seeking an ambitious and customer-focused **Sales Officer Retail Banking** to join its growing team in Dubai. The successful candidate will be responsible for achieving sales targets through new-to-bank customer acquisition, cross-selling, and maintaining strong client relationships. This role offers the opportunity to work in a high-performing, fast-paced banking environment while developing a rewarding career within the UAE s top financial institution.

Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Sales-Business Development
Salary: 12000 16000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

Sales and Business Growth

* Achieve monthly and annual sales and revenue objectives across assigned retail banking products.
* Focus on **New-to-Bank** customer acquisition while building and maintaining long-term client relationships.
* Conduct detailed field visits and prepare comprehensive customer analyses and reports.
* Leverage cross-selling opportunities to maximize revenue per customer.
* Maintain accurate and timely Daily Sales Reports for management review.

Customer Relationship Management

* Deliver exceptional customer experience during onboarding and throughout the relationship cycle.
* Understand client needs and recommend appropriate products and services transparently.
* Handle customer inquiries and resolve issues effectively, ensuring satisfaction and trust.
* Build rapport with clients to encourage repeat business and referrals.
* Uphold FAB s customer-first values by maintaining service excellence at every interaction.

Compliance and Risk Control

* Ensure strict adherence to FAB s **KYC**, compliance, and operational procedures.
* Follow prescribed sales and audit processes to maintain satisfactory risk and governance ratings.
* Participate in fraud control, documentation verification, and client application reviews to safeguard bank interests.
* Identify and escalate potential risk areas promptly to management.

Learning and Development

* Actively participate in FAB s training and professional development programs to enhance product and sales expertise.
* Stay informed about competitor offerings, market trends, and new banking technologies.
* Contribute ideas for process improvements and product enhancements.
* Take ownership of personal growth and skill advancement through continuous learning.

Internal Collaboration

* Coordinate with internal departments credit, operations, and compliance to ensure smooth client onboarding.
* Maintain clear communication with team leaders and managers to align goals and resolve challenges.
* Support cross-functional initiatives to enhance customer experience and efficiency.

Ideal Profile

* Bachelor s degree in Business Administration, Finance, or a related field (MBA preferred).
* 2 4 years of experience in retail banking or financial services sales.
* Proven ability to meet or exceed sales and revenue targets.
* Strong communication, negotiation, and interpersonal skills.
* In-depth understanding of banking products, credit evaluation, and customer onboarding processes.
* High level of integrity, professionalism, and customer service orientation.
* Self-motivated, energetic, and adaptable to a dynamic work environment.

Skills Set

* Retail banking and financial sales
* Customer relationship management
* Compliance and KYC
* Cross-selling and portfolio expansion
* Market and competitor awareness
* Reporting and performance tracking

Why Join Us

* Be part of the UAE s largest and most trusted financial institution.
* Competitive tax-free salary with attractive incentives and benefits.
* Structured learning and career progression opportunities.
* Exposure to cutting-edge banking systems and digital platforms.
* Work in a collaborative, multicultural environment that values excellence and innovation.