Sales Supervisor Al Futtaim Private Company (LLC)

Client & Business Development

• Support the team in building long-term client relationships by leveraging clienteling tools and personalized engagement strategies.

• Foster a strong client-first mindset within the team to enhance customer experience and loyalty.

• Ensure the team maintains comprehensive product knowledge to deliver expert advice and recommendations.

• Assist store management in achieving business objectives by supporting reporting, sales analysis, product training, and other key initiatives.

Selling & Floor Management

• Oversee the shop floor to ensure optimal staff coverage during peak trading hours.

• Lead by example by demonstrating strong sales leadership and best-in-class selling techniques.

• Provide support during the selling ceremony when required to maximize customer satisfaction and sales conversion.

Store Operations

• Supervise and execute store opening and closing procedures, including cash handling, register reconciliation, bank deposits, and securing the facility.

• Ensure accurate processing of all POS transactions and inventory functions, including transfers, receiving, repairs, and damage handling, to maintain inventory integrity.

• Adhere to and enforce loss prevention policies and operational procedures.

Leadership Presence

• Demonstrate exemplary performance across all operational and customer-facing responsibilities.

• Effectively handle and resolve customer complaints, exchanges, and inquiries.

• Act as a liaison between store staff and management regarding performance concerns and operational feedback.

• Propose and implement action plans to improve store efficiency, processes, and organization.

• Educate and guide the team on sales strategies, personal sales targets, and key performance indicators (KPIs).

Brand Representation & Store Standards

• Serve as an ambassador of the brand, embodying its culture, quality, and craftsmanship.

• Ensure store presentation and visual merchandising standards are consistently achieved and maintained.