Sales Supervisor AW Rostamani Holdings Co LLC

• Follow all steps of the sales process, i.e., prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post-sale follow-up.
• Ensure documentation procedures are performed as laid down by the company and liaise closely with other departments to complete the sales process.
• Report daily activities to the Branch Manager / Area Manager.
• Achieve sales targets as set by management.
• Maximize all possible sales opportunities and maintain and grow the existing customer database.
• Gain comprehensive product knowledge as well as knowledge of competitors’ products.
• Promote finance and insurance products, determining customer qualifications and profiles to ensure appropriateness of the offer.
• Track and follow up on incomplete sales and make efforts to close them.
• Coordinate with parts and service teams to present a complete offer to clients.

Team Supervision

• Supervise the sales team.
• Support the achievement of business targets.
• Motivate and energies team performance to meet and exceed set KPIs.
• Identify opportunities for growth and development of team members.
• Provide quality monitoring and feedback.
• Identify obstacles and implement solutions.
• Foster a strong team spirit.

Customer Experience

• Consistently exceed customer expectations, creating an exceptional experience during the purchase of a new car.
• Effectively schedule customer follow-ups, deliveries, and new customer acquisition, utilizing strong time management.
• Assist customers in making the correct choice of vehicle and build loyalty by providing a personalized and tailored sales experience.
• Achieve sales satisfaction index targets by providing excellent customer service.
• Ensure accurate collection and submission of customer details.
• Regularly visit key customers to build, grow, and maintain strong relationships.
• Ensure smooth, clean, and defect-free delivery of sold vehicles as promised to customers.
• Ensure all contact (written, oral, and personal) with customers is conducted in a manner that enhances the company’s reputation.
• Participate in showroom events and marketing and sales initiatives.

Other Related Tasks

• Perform other duties as required.