Sales Support Executive ZMC Solutions FZ LLC

We are looking for a Customer Engagement & Sales Support Executive to handle WhatsApp inquiries, customer communications, follow-up calls, and basic sales closures. The role is completely remote job (Work from home) -based and involves coordinating with existing and potential customers, answering queries, following up, and closing simple service sales where possible. No field visits are required.

Customer Communication

• Respond to customer and potential customer inquiries via WhatsApp and calls

• Provide clear and accurate information about company services

• Maintain professional, polite, and timely communication

• Follow-Ups & Sales Support

• Make daily follow-up calls to: Interested customers Pending inquiries Existing customers for feedback

• Assist in closing simple sales based on customer requirements

• Share complex or high-value cases with management

Inquiry & Lead Handling

• Maintain records of: Customer inquiries Follow-ups made Sales closed or pending

• Ensure no inquiry or follow-up is missed

Coordination & Reporting

• Coordinate with internal teams for service status and updates

• Provide basic daily or weekly reports on: Inquiries handled Follow-ups completed Sales closed Pending leads