Salesforce - Program Manager Dicetek LLC

Provide end-to-end governance across all Salesforce workstreams

Act as the central coordination point across business units and delivery partners independently (no PMO support from client after introductions and orientation)

• Own program-level plans, milestones, and sequencing

• Maintain RAID logs and mitigation actions

• Coordinate multiple vendor PMs and internal SMEs

• Ensure dependency and delivery alignment

• Provide executive dashboards and structured status reporting

• Present risks, escalations, and decision recommendations

• Act as primary owner of the Salesforce solution architecture

• Review, challenge, and approve vendor architecture and solution designs

• Enforce Salesforce best practices and enterprise architecture standards

• Maintain architecture diagrams, decision logs, and governance artefacts

Define and enforce integration patterns and quality standards

• Govern MuleSoft usage and API design practices

• Review integrations with SAP, POS, OMS, Data Cloud, and custom systems

• Ensure integrations are secure, scalable, reusable, and maintainable

Vendor Coordination

• Align multiple Salesforce implementation partners

• Enforce architecture, integration, and documentation standards

• Review and assess solution proposals for new initiatives

Deliverables Summary

• Mobilization pack (governance model, RACI, cadence, templates, baseline plan, baseline RAID)

• Weekly status dashboard, RAID, decisions/actions, MoMs

• Monthly portfolio health report, architecture/integration health summary

• Quarterly steering pack, continuous improvement plan

• Architecture review packs, ADRs, compliance/exception log

• Portfolio architecture “single view” poster (one-page end-to-end map)

• Integration pattern catalogue, interface inventory, design sign-off notes

• Vendor scorecard, dependency tracker, proposal evaluation notes

• Roadmap sequencing, licensing optimization report, enhancement planning