Senior Associate, Operations Majid Al Futtaim

ROLE PROFILE

• Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
• Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
• Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
• Administer budgets, optimize resources, and submit operational and financial reports for management review.
• Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
• Identify revenue-generating opportunities within the mall and manage unutilized areas effectively.
• Oversee team performance (including third-party vendors), training, emergency drills, and safety programs.
• Support internal development through effective leadership, cross-functional collaboration, and continuous improvement.

REQUIREMENTS

• Bachelor s degree in engineering, business administration or equivalent, with 2-3 years' experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad).
• Strong communication, interpersonal, negotiation, and decision-making skills.
• Proficient in MS Office and MS Project; AutoCAD is a plus.
• Solid understanding of financial and budgeting processes, with strong reporting and problem-solving abilities.
• Highly detail-oriented while maintaining a big-picture view; customer-focused with awareness of internal and external needs.
• Team player, calm under pressure, and able to follow detailed instructions effectively.

WHAT WE OFFER

• At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.