Senior Associate - Service Delivery Majid Al Futtaim

Employer Active

Posted 13 hrs ago

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

ROLE SUMMARY

  • Supports implementation of loyalty SOPs, service standards, and corrective actions to ensure consistent service delivery across Egypt.
  • Coordinates with BU leads to identify service gaps, gather frontline feedback, and monitor performance through reports and audits.
  • Assists in planning, scheduling, and tracking SHARE training sessions, ensuring updated content, attendance, and evaluation.
  • Manages logistics, materials, dashboards, and progress reporting for training, including micro-learning and induction sessions.
  • Supports the setup, onboarding, and engagement of the SHARE Ambassador Programme in Egypt.
  • Manages daily Ambassador communications, engagement campaigns, competitions, and recognition activities.
  • Tracks Ambassador participation, shares insights, and supports small-scale recognition events and digital celebrations.
  • Consolidates data for monthly reports, highlighting training completion, service KPIs, and operational trends.

Desired Candidate Profile

REQUIREMENTS

  • 2 3 years of experience in service operations, customer experience, or training support.
  • Experience in loyalty programmes or retail operations preferred.
  • Bachelor s degree in Business Administration, Marketing, or related field.
  • Highly organized with strong attention to detail and follow-through.
  • Energetic, proactive, and passionate about customer experience.
  • Excellent communication and stakeholder coordination skills.

Company Industry

  • Retail

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Senior Associate - Service Delivery

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Majid Al Futtaim

https://careers.majidalfuttaim.com/global/en/job/20446/