Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
WHAT YOU'LL BE DOING:
- Identifies and builds a strategy for customer learning in FX and Money Markets for Sales & Trading community across various LSEG products (especially Workspace, Advanced Dealing, Matching and FXAll).
- Shares knowledge and expertise in a timely manner by delivering in-depth and advanced learning and by coaching and mentoring other instructors
- Build or enhance relevant learning paths, classroom materials & on demand learning videos
- Coordinate/Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver advanced webinars and/or partner with internal experts on market topic webinars and drive all aspects from preparation to post session activities.
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
- Collaborate with other Customer Success Managers and other partners to identify how to best engage relevant customer base
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).
WHAT YOU'LL BRING:
- Fluency in English with clear pronunciation
- Expert-level product & workflow expertise and strong industry knowledge, 5+ years markets experience preferred
- Proven experience in training on LSEG/Refinitiv solutions and customer workflow expertise
- Undergrad preferred or related, and ACI/CFA designation welcomed.
- Strong presentation skills and knowledge of outcome-based learning
- Demonstrates leadership qualities
- Enjoys coaching and elevating performance
- Proactive, resourceful, attention to detail
- Strong excel skills preferred as well on-line presentation software s (i.e., WebEx, Teams)
- Use of AI encouraged
Career Stage:
ManagerDesired Candidate Profile
Fluency in English with clear pronunciation
Expert-level product & workflow expertise and strong industry knowledge, 5+ years markets experience preferred Proven experience in training on LSEG/Refinitiv solutions and customer workflow expertise Undergrad preferred or related, and ACI/CFA designation welcomed. Strong presentation skills and knowledge of outcome-based learning Demonstrates leadership qualities Enjoys coaching and elevating performance Proactive, resourceful, attention to detail Strong excel skills preferred as well on-line presentation software s (i.e., WebEx, Teams) Use of AI encouragedCompany Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Training
- Learning
Keywords
- Senior Customer Learning Manager - FX Trading Workflows
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
London Stock Exchange Group
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It s how we ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services and our open-access model we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
Similar Jobs
Data Entry Operator
R O C HUMAN RESOURCES CONSULTANCIES
- 1 - 2 Years
- Dubai - United Arab Emirates (UAE)
Customer Service Officer
Brinks Global Services FZE
- 3 - 8 Years
- Dubai - United Arab Emirates (UAE)