Senior Customer Success & Delivery Manager

Smartera 3S Solutions and Systems

Experience Requirements:

• Strong experience in Customer Success and Delivery for enterprise SaaS solutions.
• Proven ability to manage large global accounts and complex stakeholder ecosystems.
• Excellent communication, negotiation, and executive presence.
• Ability to travel internationally as needed.
• Familiarity with Trade Finance operations and ICC publications preferred.

Other Attributes:

• Exceptional written and verbal communication skills in English, with the ability to tailor messaging for executive and operational audiences.
• Strong analytical and problem-solving abilities, capable of translating complex challenges into actionable solutions.
• High degree of professionalism, demonstrating resilience, adaptability, and a positive attitude in a fast-paced, dynamic environment.
• Proven relationship-building skills with senior stakeholders and operational teams across multiple geographies.
• Self-starter with strong organizational skills, able to work independently while driving collaboration across cross-functional teams.
• Comfortable balancing strategic priorities with hands-on delivery responsibilities.