Senior Datacenter IT Support Technician
Microsoft
Posted on 24 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Building strong working relationships with people working within the data center and at corporate.
Ensuring SAW devices are in a healthy state, meeting Security s compliance standard.
Receiving confidential information to perform BIOS setting changes.
Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
Desired Candidate Profile
High school diploma or equivalent
Experience supporting IT equipment or related technology.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
Applicable certifications: CompTIA, Microsoft, Network Certifications
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
Perform and execute organization s safety programs and policies, and compliance knowledge.
Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
Valid license to drive standard street-legal automatic transmission vehicles within your DC s local jurisdiction.
Company Industry
Department / Functional Area
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Microsoft
As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.