Senior Debt Resolution Specialist
InDebted
Employer Active
Posted 5 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We're hiring a Senior Debt Resolutions to join our growing UAE team. This is a high-performance role for someone who's competitive, data-driven, and thrives on results. You'll directly recover overdue balances through phone, email, and live chat, supported by InDebted's cutting-edge technology and AI tools.
If you're skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results this is your opportunity to shine.
Key Responsibilities
- Own recovery performance: Recover overdue balances through outbound and inbound channels phone, email, SMS, and chat focusing on speed, accuracy, and results.
- Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.
- Engage with empathy: Communicate with professionalism and respect, understanding each customer's unique financial situation.
- Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.
- Track results: Meet and exceed individual and team KPIs recovery rate, response time, compliance score, and customer satisfaction.
- Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.
- Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.
- Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.
Experience And Skills
- 5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.
- Strong knowledge of UAE debt collection and consumer protection laws.
- Exceptional negotiation and communication skills able to navigate sensitive situations with confidence and empathy.
- Bilingual proficiency (English and Arabic) Mandatory.
- Comfortable using CRM systems, collection tools, and performance dashboards.
- Driven, resilient, and results-oriented thrives on achieving and exceeding targets.
- Excellent time management and organizational skills; able to handle high contact volumes efficiently.
What Success Looks Like
- Consistently hits or exceeds monthly recovery and compliance targets.
- Recognized internally for accuracy, professionalism, and performance.
- Demonstrates leadership through results not title.
- Upholds InDebted's commitment to ethical, human-centered collections.
Desired Candidate Profile
5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.
Strong knowledge of UAE debt collection and consumer protection laws.
Exceptional negotiation and communication skills able to navigate sensitive situations with confidence and empathy.
Bilingual proficiency (English and Arabic) Mandatory.
Comfortable using CRM systems, collection tools, and performance dashboards.
Driven, resilient, and results-oriented thrives on achieving and exceeding targets.
Excellent time management and organizational skills; able to handle high contact volumes efficiently.
Company Industry
Department / Functional Area
Keywords
- Senior Debt Resolution Specialist
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InDebted
About InDebted : InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences all so we can change the world of consumer debt for good. InDebted is transforming the debt collection industry through technology, empathy, and performance. Our AI-driven, digital-first approach empowers customers to resolve their debts in ways that work for them respectfully, transparently, and on their own terms. We partner with the world s leading financial institutions to deliver intelligent, compliant, and customer-centric debt recovery experiences across global markets. Our people are driven by impact, performance, and doing right by our customers every time.