Senior Debt Resolution Specialist

InDebted

This is a high-performance role for someone who s competitive, data-driven, and thrives on results. You ll directly recover overdue balances through phone, email, and live chat, supported by InDebted s cutting-edge technology and AI tools.If you re skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results this is your opportunity to shine.Key ResponsibilitiesOwn recovery performance: Recover overdue balances through outbound and inbound channels phone, email, SMS, and chat focusing on speed, accuracy, and results.Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.Engage with empathy: Communicate with professionalism and respect, understanding each customer s unique financial situation.Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.Track results: Meet and exceed individual and team KPIs recovery rate, response time, compliance score, and customer satisfaction.Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.Experience and Skills5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.Strong knowledge of UAE debt collection and consumer protection laws.Exceptional negotiation and communication skills able to navigate sensitive situations with confidence and empathy.Bilingual proficiency (English and Arabic) Mandatory.Comfortable using CRM systems, collection tools, and performance dashboards.Driven, resilient, and results-oriented thrives on achieving and exceeding targets.Excellent time management and organizational skills; able to handle high contact volumes efficiently.What Success Looks LikeConsistently hits or exceeds monthly recovery and compliance targets.Recognized internally for accuracy, professionalism, and performance.Demonstrates leadership through results not title.Upholds InDebted s commitment to ethical, human-centered collections.Work Model5 days per week in-office Dubai.Dynamic, collaborative environment with strong regional growth potential.