Senior Digital Technical support (Banking )

TAWANTECH

Posted 30+ days ago

Experience

6 - 12 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).

Log, track, and follow up on issues until resolution, ensuring timely updates to clients.

Coordinate with IT and operations teams to resolve technical or functional issues.

Support the onboarding and activation of corporate clients on digital banking channels.

Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.

Prepare daily and weekly reports on customer cases, common issues, and resolutions.

Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills:

  • Bachelor s degree in Business Administration, Information Technology, or related field.
  • 6 10 years of experience in banking customer support or digital channel operations.
  • Understanding of retail and corporate banking products and digital platforms.
  • Excellent communication and interpersonal skills in Arabic and English.
  • Strong follow-up and coordination abilities.
  • Basic technical knowledge related to online or mobile banking systems is an advantage.

Desired Candidate Profile

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.

The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Preferred:

  • Experience in Saudi banking sector or financial services institutions.
  • Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Senior Digital Technical Support (Banking )

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TAWANTECH

https://apply.workable.com/tawantech/j/28EEA8D631/

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