Senior Executive - Terminations & Settlement - UAE National

Client of AW Connect

Job Title: Senior Executive Terminations and Settlements

Location: Dubai, UAE

Reporting to: Manager, Terminations & Settlements

We are seeking a skilled professional to manage the collection process for outstanding payments, ensuring timely payments and minimizing overdue instances. The role involves coordinating with customers, handling terminations, and optimizing inventory management processes while adhering to legal and regulatory requirements.

Key Responsibilities:

• Monitor customer accounts to identify and address potential payment issues, fostering strong customer relationships.

• Collect overdue payments efficiently using negotiation skills while enhancing customer loyalty.

• Ensure accurate billing and collection processes, releasing proof of payments to the finance team.

• Collaborate with Finance and Customer Relations teams to manage defaulter cases effectively.

• Maintain accurate records in CRM systems and secure relevant documents to improve operational efficiency.

• Analyze overdue payment cases and issue legal notices in consultation with legal authorities.

• Handle administrative duties, including resolution forms, termination forms, and responding to customer inquiries.

• Prepare reports on collections, outstanding payments, and termination activities for management review.

• Coordinate property termination processes, ensuring compliance with legal and contractual requirements.

• Continuously assess and enhance termination and inventory management processes for efficiency and cost optimization.

Key Performance Indicators:

• Termination resolution rate

• Inventory management effectiveness

• Customer retention

• Process improvements in termination procedures

• Compliance with regulatory requirements

Qualifications and Skills:

• Bachelor s degree in Finance, Accounting, Business Administration, or Law; Master s degree preferred.

• 3-5 years of experience, with at least 2 years optimizing termination processes.

• Proficiency in MS Office, particularly Excel, and familiarity with CRM systems like YARDI, Salesforce, or Oracle.

• Strong analytical, negotiation, and communication skills.

• Detail-oriented, team player, and excellent time management abilities.

• Must have a Valid UAE Passport

Core Competencies:

• Result-oriented with a focus on operational excellence.

• Accountability and ownership of responsibilities.

• Teamwork and collaboration across functions.

• Effective communication and feedback skills.

• Innovation and customer service orientation.

This role offers an opportunity to contribute to a dynamic team, ensuring operational efficiency and fostering strong customer relationships. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we encourage you to apply.