Senior Guest Services Assistant - Telecommunications
Client of Talentmate
Posted on 5 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Job:
An opportunity has arisen for an Service One Agent to join our Telecommunications team at Jumeirah Beach Hotel. The main duties and responsibilities of this role:
- Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
- Entering of HotSOS guest requests and monitoring of response timing.
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
- Ensure all wakeup calls are correctly input into PMS.
- Ensure all wakeup calls are given on time and that the task is completed in PMS.
- Monitoring E Butler Chat and responding within 60 second
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1 year luxury hospitality experience in a similar role
- Excellent communication and interpersonal abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
Company Industry
Department / Functional Area
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