Senior HR Account Manager

Client of NOK for Human Capital

At NOK Human Capital, we specialize in delivering innovative HR solutions and talent acquisition services across multiple industries. We are committed to building high-performing teams and creating a professional, people-focused work environment.

Key Responsibilities

• Manage assigned HR accounts and act as the main point of contact for employees and clients.
• Handle employee relations matters professionally, confidentially, and in alignment with company policies.
• Maintain strong relationships with clients, employees, and internal stakeholders.
• Lead employee engagement initiatives and internal communication activities across assigned accounts.
• Conduct onboarding, employee orientation, and policy awareness sessions.
• Investigate and resolve employee complaints, inquiries, and workplace conflicts in a fair and professional manner.
• Monitor employee satisfaction, analyze feedback, and recommend improvement initiatives.
• Ensure company policies and procedures are clearly communicated and consistently applied.
• Prepare HR reports, analyze trends, and provide recommendations to management.
• Coordinate with different departments to ensure smooth service delivery and a positive work environment.
• Support employee retention strategies and contribute to improving employee experience.
• Provide guidance and support to junior HR team members when needed.