Senior IT Support Engineer
INGOT
Employer Active
Posted on 18 Dec
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Experience
4 - 9 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Act as a senior escalation point for complex IT support issues related to hardware, software, networking, and cloud services
- Provide advanced support and administration of Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Manage Microsoft Intune for endpoint and mobile device management, including compliance policies, app deployment, and Windows Autopilot
- Support the setup, configuration, and maintenance of laptops, desktops, printers, and peripherals
- Collaborate with other IT teams on infrastructure changes, software rollouts, and system upgrades
- Monitor systems and respond proactively to alerts and outages to maintain uptime and performance
- Assist junior IT support staff with troubleshooting, technical guidance, and hands-on training
- Maintain and update technical documentation, procedures, and user guides
- Ensure adherence to IT policies, security standards, and data protection regulations
- Perform additional duties as required for the role
Desired Candidate Profile
Minimum 4 years of experience in IT support or a similar technical role, including experience handling senior-level escalations
- Proficient in Microsoft Office 365 administration (Teams, Exchange Online, SharePoint, OneDrive)
- Hands-on experience with Microsoft Intune for device management and security compliance
- Strong knowledge of Windows and macOS operating systems, desktop management, and troubleshooting.
- Understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VPN)
- Experience working with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Excellent communication and interpersonal skills, with the ability to clearly explain technical issues to non-technical users
- Strong organizational skills and the ability to manage multiple tasks effectively
- Experience mentoring or training junior staff is a plus
- Relevant IT certifications (e.g., Microsoft 365, CompTIA, Cisco) are highly desirable
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Senior IT Support Engineer
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